FAQ

Most orders arrive within 12 to 20 working days. Almost everything we sell is imported from the USA on demand, after you order. We order it from our supplier, which normally takes 10 to 15 working days to reach us, and then send it to you by courier (usually 1 to 2 working days, up to 2 more for regional or outlying areas).

Products marked "Ships in 1 Working Day" are normally dispatched within one working day.

Each product page shows an estimated delivery date. Supplier, customs or courier delays can occasionally add a few days.

Your order is on its way to us from our supplier for most of the delivery time, so you won't get a tracking number straight away.

As soon as your parcel is handed to the courier, we send you tracking details by email, SMS or both. We use Internet Express, The Courier Guy, Skynet or another suitable courier.

If it has been more than 20 working days since you ordered, email sales@usa2sa.co.za or WhatsApp +27 73 729 8993 with your order number and we'll check on it for you.

Standard shipping is R69 per order, and free on orders over R1,999.

We deliver to physical addresses in South Africa only. Some remote or high-risk areas need an extra courier charge; if so, we contact you before dispatch and offer an alternative.

Please email sales@usa2sa.co.za or WhatsApp +27 73 729 8993 as soon as possible with your order number. We order items from our supplier quickly, so we can't always change or cancel an order once it's placed, but we'll do our best.

Not always. Players sold in South Africa usually play Region 2 DVDs and Region B Blu-rays. Our US DVDs are Region 1 and our US Blu-rays are Region A unless the product says otherwise, so you need a region-free or multi-region player for them.

Every film product page shows its region, and your cart asks you to confirm before you check out with Region 1 or Region A discs. If you're unsure about a title, search for it on blu-ray.com using the barcode (EAN/UPC) on the product page, or email sales@usa2sa.co.za or WhatsApp +27 73 729 8993.

4K Ultra HD discs are region-free, so they play on any 4K player. Some 4K editions also include a standard Blu-ray disc, which may be Region A.

Yes. CDs and vinyl records have no regions and play anywhere. Cassettes need a cassette player or tape deck.

No. We import and clear everything ourselves, and our prices include import costs and VAT. You pay the price shown plus shipping, and nothing more on delivery.

You can pay by credit or debit card or Instant EFT at our secure checkout. You can also pay with a USA2SA gift card.

Yes, you can request a return within 7 days of receiving your order. Items must be in the condition you received them: music, films and games still sealed in their original packaging, clothing unworn with tags.

To start a return, email sales@usa2sa.co.za first. Items sent back without a return request can't be accepted. For unwanted items a restocking fee of up to 20% may apply.

Unsealed music, films and games, sale items and gift cards can't be returned. See our refund policy for the full details.

Please check your order when it arrives and email sales@usa2sa.co.za or WhatsApp +27 73 729 8993 within 7 days. If we sent the wrong item, the return is free and we arrange the courier.

Once we've received and checked your return, approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it.

USA2SA gift cards come in R100, R200, R500 and R1,000. They are emailed instantly (no shipping charge), to you or straight to the person you're giving it to, on the date you choose.

To spend it, enter the code in the "Discount code or gift card" box at checkout. Any balance left stays on the card, and cards are valid for 3 years. USA2SA gift cards can only be used on usa2sa.co.za.

Buy a gift card